The Week That Was | Can You Do It by Christmas… Please?
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The Week That Was

The Week That Was | Can You Do It by Christmas… Please?

Every November, the same question arrives.

"Can you do it by Christmas... please?"

We've been talking about the same piece of work since September. There are still two views on what's in scope. Then someone says it would be good to have it before the break, and by the next meeting it's in the programme.

Nobody checked with the people doing the work.

Why We Want to Finish Before We Go

I understand the instinct. You get to November, look at what you thought you'd have finished by now, and start working out what you can get off your desk before you go away. I do it too.

Researchers call it the fresh start effect. People are more likely to pursue goals after dates that feel like a new beginning — the start of a year, the end of a holiday. I think something similar operates on the way into the break. If January is going to feel like a fresh start, we want to be able to say we finished a few things in December.

That's a reasonable thing to want. The problem is what we do with it.

In From Announcements to Accountability, I wrote about the gap between announcing a project and delivering it. The Christmas version is smaller but the shape is the same. The report goes out on the Thursday before Christmas. The client says thanks. Everyone gets the satisfaction of ticking something off. The decision the report was written to support is still booked for January.

What did we need it for in December?

The Same People, the Same Fortnight

In Pop Goes the Talent Pool, I asked whether Queensland would still have the people it needs when its projects are ready to build. You can ask a smaller version of that question in any portfolio meeting this month. Take three tenders, two business cases and a hospital shutdown, then count how many are relying on the same people in the same fortnight.

Six weeks sounds reasonable when you picture the job going to plan. Agree the scope this week, get a draft out in two, allow a week for comments, get it signed off. Research on the planning fallacy found that people estimating their own completion times focus on how they plan to do the work and give too little weight to how long similar jobs have actually taken. Think about the last time you got one agreed set of comments back within a week. Now try it in December.

Some dates are genuinely worth fighting for. If a school has given you the holidays to do the work, you need to be ready when the students leave. If a live hospital has spent months lining up a shutdown, moving services and booking contractors, missing that window can cost months. Those jobs belong at the front of the queue before we commit the same people to finishing everything else.

What Good Advice Looks Like in November

In Fewer Consultants Doesn't Mean Less Consulting, I wrote about what clients are actually buying when they bring in advisers. In November, the best value an adviser can give is sometimes to tell you what you don't need to finish before Christmas.

Not everything. Some things genuinely need to land before the break. But if the decision the work is meant to support isn't happening until February, finishing the report in December is just moving paper. The better outcome is getting the right people in a room, settling the scope, and recording what's been agreed. The team can finish the pack in January without having the same conversation all over again.

There's research behind that too. People who made a specific plan for an unfinished task were less distracted by it over the break. A clear record of what's agreed and who's picking it up in January is worth more than a rushed report nobody reads until February.

Work Backwards from the Decision

So when someone asks me if we can get it done by Christmas, my first question is what they want to be able to do when they come back. If they need to go to market in the first week of January, let's work backwards from there — and put dates against the client's decisions, not just the consultant's deliverables.

Can we do it by Christmas? Probably. But it's worth knowing what we need it for first.